Delivery

Items are available from our Paris warehouse, subject to stock availability. In this case, please allow 10 days for restocking.

Deliveries and Returns

Shipping Your Package

• Colissimo Expert F, delivered against signature

Packages weighing less than 19 kg, as well as lower frames in the 70 x 90 cm format.

are shipped via Colissimo. Packages are generally shipped within 48 hours of receiving your payment. The shipping method is Colissimo Expert F, tracked, delivered against signature, and with insurance included. IMPORTANT: Upon delivery, you must check the condition of the package and its contents. If it appears damaged, you must REFUSE it so that Colissimo can reimburse the shipping cost and we can send you a replacement. With insurance, if the frame is damaged in transit, you have 24 hours to report it to the postal service and file a claim so that we can return it to you for replacement. As soon as your package is shipped, we will send you an email with a link that will allow you to track your delivery online. package.

Shipping costs include packaging, handling, and postage. They may include a fixed portion and a variable portion depending on the price or weight of your order. We recommend combining your purchases into a single order. We cannot combine two separate orders, and you will be charged shipping for each one.

Packages are oversized and well-protected, shipped at your own risk, with insurance against damage.

• Optional Insurance

Standard Insurance: protection against breakage during transport.

- Without this insurance, which we offer, and if you accept the package and a product is damaged (broken glass, for example), you will not be entitled to a refund or a replacement frame.

- With this insurance, you must notify us immediately (within 2 business days of receiving the package), and we will exchange the damaged frame by sending you a new one.

• Carrier Schenker-Joyau

All packages containing a frame measuring 70 x 90 cm or larger, as well as packages weighing over 19 kg, are shipped via Schenker-Joyau.
Packages are generally shipped within 48 hours of receiving your payment.
Upon delivery, you are required to check the condition of the package and refuse it if it appears damaged.

As soon as your package is shipped, we will send you an email with a link that will allow you to track your delivery online.

Shipping costs include packaging, handling, and postage. They may include a fixed fee and a variable fee depending on the price or weight of your order. We recommend combining your purchases into a single order. We cannot combine two separate orders, and you will be charged shipping for each one.

Packages are oversized and well-protected, shipped at your own risk, with insurance against damage.

• FREE PICKUP at our Showroom

We offer free pickup of your order at our showroom
ELIO ART EXPO
22, rue de la Forge Royale
75011 PARIS

• Opening hours: Tuesday to Friday, 11:00 AM to 1:00 PM - 2:00 PM to 7:00 PM
                                            the Saturday from 9am to 1pm - 2pm to 6pm
  
  We will notify you by email when your order is ready and available.